THE POOL MARBELLA – HOUSE RULES
Version Validity
These House Rules represent the most current version of The Pool Marbella’s operating guidelines. While a version of these rules may also be referenced or included in membership agreements or contracts, the version published on The Pool Marbella website or provided by management shall always be considered the most up-to-date and valid version.
The Pool Marbella reserves the right to update or amend these House Rules at any time to ensure the proper functioning of the coworking space, the safety of its users, and the maintenance of a professional working environment. Continued use of the facilities constitutes acceptance of the most current version of these House Rules.
Operating Hours
Our opening hours are Monday to Friday from 9 am to 7 pm. We are closed on local Marbella and Spanish National holidays that fall on weekdays.
General Rules
The following rules are mandatory for all coworking users to ensure the smooth operation of the premises, promote a respectful environment, and maintain the facilities. Acceptance of these rules is a prerequisite for using the facilities.
Definitions
Pool House Marbella S.L. will be referred to as "Coworking" or "The Pool Marbella."
Members, Guests, Visitors, Contractors, and Event Attendees will be referred to as "Users" or "Clients."
Professional Use of the Premises
The Pool Marbella is a professional coworking environment intended exclusively for legitimate business, professional, and work-related activities.
Users agree to use the facilities in a manner consistent with a professional office environment and must refrain from any activity that may be considered inappropriate, disruptive, unlawful, unethical, or damaging to the reputation or operation of the coworking space.
Activities unrelated to professional or business purposes, or activities that create discomfort, disturbance, or risk for other users, are not permitted within The Pool Marbella premises.
Access
Only Private Office, FlexDesk 24/7, Business Club 24/5 and FixedDesk members are allowed to enter The Pool Marbella outside of our opening hours.
Behavior and Conduct
In the coworking space, we expect users to exercise common sense: Be polite and respectful to your colleagues. Unprofessional or malicious behavior will not be tolerated.
Respect others and their differences. We are a diverse group and a community, and we welcome users from many different backgrounds.
Respect the space. Clean up any rubbish or mess you create and leave the area as you found it.
Users must adhere to conventional personal hygiene standards. Anyone who does not may not be granted access.
Visitors
External visitors must check in at the reception desk and avoid interfering with or interrupting the work of other users.
Visitors should use designated common spaces, such as meeting rooms or the event space.
Responsibility for Damages
Users are responsible for any damage caused to the coworking space, its furniture, or installations due to misuse or irresponsible behavior.
Cleanliness
The coworking space is cleaned daily by an external cleaning company. However, users are expected to pick up after themselves and clean any mess they create during their time in the coworking space.
Storage
Lockers in the Fixed Desk room are available for storing personal belongings, except food.
For Private Office members, if you store food or beverages in your private office, please ensure all perishable items are removed- especially before weekends or holidays - and that nothing is left that could spoil, ferment, or cause damage.
Liability
The Pool Marbella is not responsible for the personal belongings of users.
Personal belongings should not be left in the coworking space overnight.
Legal Use
All activities conducted within The Pool Marbella must comply with applicable laws and regulations.
Compliance and Verification
To maintain a safe and professional environment for all members, The Pool Marbella reserves the right, where reasonably necessary, to request information relating to a member’s identity or business activities.
In exceptional circumstances, and where deemed necessary for the protection of the community and facilities, The Pool Marbella reserves the right to perform reasonable verification checks or request additional information from members.
Failure to comply with such requests may result in suspension or termination of access to the coworking space.
Member’s Kitchen Etiquette
When using The Pool’s Members Kitchen utensils (glasses, cups, plates, microwaves, etc.), please maintain cleanliness by washing and putting them away or placing them in the dishwasher after use.
Restroom Etiquette
Please maintain cleanliness and hygiene in the restrooms.
Noise Levels
The only acceptable means of taking calls, listening to music, or playing sound in the coworking area is with headphones, to avoid disturbing others.
No shouting or speaking loudly inside the coworking space.
Keep your phone on silent or vibrate mode. If you receive a call within a shared workspace such as FlexDesk or FixedDesk, please step outside to answer it.
Food and Drink
Food may only be consumed in the Members Kitchen or Members Café. Eating is not permitted in shared workspaces or meeting rooms.
Use coasters when bringing drinks into meeting rooms, phone booths, or coworking areas.
Internet Usage
To ensure a stable and efficient internet connection for all members, excessive or disproportionate use of the Wi-Fi, such as large downloads, streaming, or activities that consume significant bandwidth, is not permitted.
Members who require high bandwidth for specific tasks should contact management to discuss potential solutions or alternative arrangements.
Continuous overuse may result in limited access or additional charges.
Pets
Pets (under 12 kg) are only allowed in Private Offices.
They must be well behaved, maintain high hygiene standards, and not interfere with the regular operations of the coworking space.
The Pool Marbella reserves the right to refuse admission of pets into the coworking space.
Smoking
Smoking is not allowed inside the building.
Please use the common ashtray on the terrace and do not throw cigarette butts on the ground or over the terrace fence.
Safety
Although coworking is not an extreme sport, a first aid kit is available at reception in case of any mishap.
Right of Admission
The Pool Marbella reserves the right of admission.
If there are signs of drunkenness, violent or rude behavior, or inappropriate or offensive clothing, entry to the coworking space may be denied.
Dispute Resolution
In the event of a dispute between two or more clients, a person in charge of the coworking space will act as arbitrator and mediator.
All clients involved agree to accept the decision made by the arbitrator.
Any client who does not accept the decision may be expelled from the coworking space without the right to appeal or compensation.
Meeting Room Rules
Please ensure you vacate the room at the end of your allocated booking time, as other bookings may follow immediately.
You may extend your booking within the last 15 minutes if there are no immediate bookings following yours.
Our interactive screens and accessories are subject to availability. HDMI or USB-C cables can be provided if preferred over wireless connection.
The Pool Marbella is not responsible for personal belongings left behind.
Users are responsible for any damage caused to meeting rooms, furniture, or installations.
If there are any spills or stains on furniture or carpets, please alert a staff member immediately.
Each meeting room has a maximum capacity. Please do not exceed it.
Our staff are available to assist with technical difficulties.
Food consumption is prohibited inside meeting rooms, including food purchased inside or outside the coworking space.
Coffee may be ordered from the Members Café. Please bring it to your meeting room yourself and use a coaster.
Special coffee break requests for more than 4 people require 4 business days’ notice.
Weekend meeting room bookings require a minimum booking of 4 hours, with full payment and confirmation at least 1 week in advance. Weekend bookings are non-refundable.
Please respect the space and leave it as you found it.
Health & Safety
First Aid: A first aid kit is available at reception.
Defibrillator (AED): An AED device is located on the ground floor of the building.
24/7 Security: Security staff are on duty and can contact emergency services if required.
Fire Safety
Emergency exit signs are displayed throughout the space, pointing to the nearest exits.
Fire extinguishers are installed across the premises and are regularly checked.
The Marbella Fire Department reviews the emergency evacuation plan every 6 months.
Evacuation Plan
Fire evacuation maps are displayed throughout the coworking space.
Members may request copies at reception.